Financial Support and Advice for Parents and Carers

Useful Telephone Numbers


The Financial Inclusion Team Aberdeen City Council

Tel 03000 200 292 open Monday to Friday 9am to 5pm

E mail

This service offers;

  • Advice and advocacy on all aspects of Social Security benefit entitlement
  • Money, Budgeting and Debt advice
  • Help with form filling and letter writing
  • Links with a number of other advice/ information centres across Aberdeen, some of them run by voluntary organisations
  • Specialised advice on all aspects of Social Security benefits, Council Tax, Housing Benefits and Tax Credits
  • Personal interviews can be arranged if problems are too complex to be dealt with over the telephone

Financial Inclusion Team / Homestart Project Money and Budgeting advice for families  Tel 01224 522709

  • Child Benefit (claims and enquiries)
    Tel 0300 2003 100
  • Carers Allowance
    Tel 01253 856 123
  • Benefit Enquiry Line
    Tel 0345 6088 545
  • Job Centre Plus Claims
    Tel 0800 055 6688
  • Scottish Welfare Fund
    Tel 0800 03 04 713
  • ssafa ( support for serving and former members of the armed forces and their dependants)
    Tel 01224 708612

CFINE – Community Food Initiatives North East – provide support to beneficiaries who are navigating the Welfare system, budgeting and debt advice. They also operate a food bank which is open;

Monday 9-1pm

Tuesday 10-4pm

Wednesday 10-4pm

Thursday 10 – 4pm

Friday 1-4pm

CFINE also support Community food outlets which offer access to high quality produce including fruit and vegetables at affordable prices. These include;

Altens Community Centre, Salvation Army Citadel, Cummings Park Community Centre, Cummings Park Flat, Aberdeen Royal Infirmary, Hilton Community Centre ,Kincorth Community Centre, Mastrick Community Centre , Northfield Community Centre, Peterculter Village Hall, Powis Community Centre , Rosemount Community Centre, Star Flat (Seaton),Shedocksley Community Centre , Tillydrone Community Centre, Balnagask Community Centre

For details of times of opening visit the CFINE website;

Instant Neighbour provide arrange of financial support services and a Food Bank

Tel 01224 489955


SCARF offers free impartial advice to people to access financial assistance to lower fuel bills

Tel 01224 213005